Frequently Asked Questions
Everything you need to know about your Karhu experience.
How do I determine my correct shoe size?
We recommend checking our detailed size guide available on each product page. Since athletic footwear fits differently than casual shoes, we suggest measuring your foot in centimeters for the most accurate fit.
What is your return policy for performance gear?
We offer a 30-day return window for all unused items in their original packaging. Please ensure tags are attached and the footwear shows no signs of outdoor wear.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
How should I clean and maintain my Karhu sneakers?
To preserve the technical materials, we recommend hand washing with a damp cloth and mild detergent. Avoid machine washing or direct heat sources for drying to prevent damage to the foam and adhesives.
Can I track my order once it has been placed?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay for a seamless checkout experience.